DUE TO CORONAVIRUS NATIONAL GUIDANCE AS OF 13TH MARCH 2020 WE ARE NO LONGER OFFERING ANY ROUTINE FACE TO FACE APPOINTMENTS.
ONLINE BOOKING OF APPOINTMENTS HAS ALSO BEEN SUSPENDED
Please be aware that all our staff are currently working differently to their normal working pattern and often at different locations to where they are normally based. We apologise for any inconvenience caused but ask that you bear with us at this time to help us best serve our patients until we can resume a normal service.
If you have symptoms of a fever/cough/shortness of breath or are concerned that you have Coronavirus or been exposed to it please go online to https://111.nhs.uk/service/covid-19 for information and what to do.
If you are unable to do this please call 111 but be aware NHS 111 is experiencing very high call volumes and are urging use of the online service wherever possible
PLEASE DO NOT ATTEND THE SURGERY OR A&E WITH ANY FEVER OR COUGH OR BREATHING PROBLEMS
If 111 have advised you to call the GP please inform the receptionist of this and they will arrange for a clinician to triage you on
the telephone on the same day.
If you have been triaged by one of our clinicians & have been booked an appointment with fever or cough symptoms:
- you will be given a time slot to avoid unnecessary waiting in the building / exposure to other patients / staff
- you will be seen on the ground floor in a clean 'isolation room'
- the clinician may be wearing protective clothing (gloves, gown, mask)
- Please DO NOT ENTER THE BUILDING. Please bring a mobile phone with you and wait in your parked vehicle/outside the building until you are called on your phone. If you are concerned about your wait time please call from your phone and do not come into reception to ask about your wait time.
- We have been asked to prevent patients using the toilet facilities in this building if they have these symptoms
If you have a non-urgent medical problem you will be given an initial phone call appointment and a decision about best management will be made at that point. We cannot advise which clinician you will be speaking to or which clinician you will see. You may be asked to have a video consultation if felt appropriate by the clinician who speaks to you.
CHRONIC ILLNESS MANAGEMENT
Please note we are still placing huge importance on actively managing patients with chronic illnesses problems – control of these illnesses is even more paramount in current circumstances. You may have to do this by phone and with a clinician that is not your regular dr. Please do not rely on waiting to speak with or see your regular dr as we cannot say how long this will be and to do so may put your health at risk
Please continue to order these as needed in writing, ideally through the online system or by email (firstname.lastname@example.org). WE ARE UNABLE TO ACCEPT PRESCRIPTION REQUESTS OVER THE PHONE AS PER OUR NORMAL POLICY.
TRAVEL CANCELLATION FORMS
The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.
Please Click Here https://www.gov.uk/foreign-travel-advice for advice from the Foreign Office regarding travelling to specific areas of the world . Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.
In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant ACUTE medical illness, cancel their travel plans.
Bridgewater House - building works
We are pleased to inform you that Bridgewater Surgeries is due for a ‘Ground Floor Makeover’.
We apologise for any inconvenience during the building works, and we hope that these improvements will benefit Bridgewater Surgeries for many years to come
Bridgewater House was opened in 2006, and was designed for 2 separate GP Practices to share. At that time Coach House and Part End Surgeries occupied Bridgewater House but were entirely separate Practices, did not share any patient related services and needed a reception area each. In line with National NHS policy, the 2 Practices decided to formally merge in 2018, forming Bridgewater Surgeries. (Interestingly this is now heavily NHS policy since 2019 – with all GPs nationally being asked to work in collective groups of 30-50,000 called PCNs).
The idea of our merger in 2018 was simply to ‘work at scale’ to try and share medical expertise, expand the clinical team, and offer a larger range of choice and services to our Patients. The merger took a lot of planning and hard work, but we do believe it will offer stability into the future, and the best patient care possible.
Since the merger, we are aware that the Ground Floor layout does not work well for patients or staff. There are often queues at peak times, and it can be confusing for patients to know where to book in.
As such the Doctors have drawn up plans (via a specialised Medical Architectural firm) to try and renovate the Ground Floor. We hope this will improve the experience for both patients and staff - and in addition will create 3 extra consulting rooms, and a new waiting area on the Ground Floor. The local NHS (CCG) are part funding the works, and the GP Partners are taking a loan out to pay for the balance of the costs – the Doctors see this as an investment in the Practice for the benefit of the patients.
NHS policy is very much to move services out of hospitals and into the community (Primary Care). As such we regularly have external professionals sharing our space, and are often open at the weekend or evenings. We know that extra consulting rooms will always be needed, and also feel that in the evening or at weekends, it is safer for both patients and staff to all be on the Ground Floor for safety and security.
- We are investing in Ground Floor renovations with partial financial support from local NHS funding
- We hope that the works will commence in March 2020
- We anticipate that the works will last around 4 months
- We are working closely with our builders and project manager to cause the least disruption possible to patient services (and staff)
- We hope to create a new improved single reception area (on the left as you enter)
- We plan to remove the right hand reception, and the meeting room behind, to create 3 new consulting rooms, and a new Ground Floor waiting area
- We plan to improve the small nursing rooms at the end of the corridors on floors 1 and 2
- The large health education room will not be structurally changed, but might be altered internally to create a multipurpose area and allow phlebotomy (blood taking) clinics to run
- We apologise for any inconvenience during the building works, and we hope that these improvements will benefit Bridgewater Surgeries for many years to come
GDPR Notice for all patients
From the 25 May 2019 there is a big change happening to privacy laws in the UK. Find out more:
Under 16s Privacy Notice
Travelling abroad and Require a travel clinic appointment?
Please note we advise patients travelling abroad to book a nurse appointment in the travel clinic at least 4 weeks in advance of the planned travel date to ensure you any recommended vaccinations are administered in an appropriate time frame. For further information on Travel clinic appointments please click here.
GP Appointments Available 7 Days a Week in Watford and Three Rivers
Patients registered with a GP practice in either Watford or Three Rivers can now make an appointment to see a GP at the weekend, Saturdays 9.00am - 1.00pm and 3pm - 7pm, Sundays 9.00am - 1.00pm. Appointments for blood tests can also be booked on Sunday mornings. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice. Please be assured that your confidentially will be maintained.
Friends and Family Test: Please complete one of the response cards in the waiting room.
Or alternatively click this link to complete this online: Friends & Family Test. Further information about the FFT can be found on NHS Choices website: FFT information.